jetaz Privacy Policy

Scope of Data Collection

jetaz collects the necessary information from users in order to provide services on its platform. We only collect information that is essential for operating our services. The following types of information may be collected:

• Name, date of birth, and contact details (email address and mobile number) provided at registration.
• Government-issued identity document details provided for identity verification.
• Payment-related information (bKash, Nagad, Rocket, Upay, or bank account details) for processing financial transactions.
• Technical information about platform usage, such as IP address, browser type, device information, and log data.
• Gaming activity and transaction history.
• The content of communications with our support team.

We do not collect any sensitive personal information without the user's direct consent, and no information is collected from minors (persons under the age of 21).

Purpose of Data Use

jetaz uses the information it collects for the following purposes:

• To create, verify, and manage accounts.
• To process all financial transactions, including deposits and withdrawals.
• To ensure platform security and to prevent fraud and money laundering.
• To meet legal and regulatory obligations.
• To provide a personalized gaming experience and to improve service quality.
• To send relevant information about bonuses, promotions, and special offers (where you have given consent).
• To operate and support responsible gaming programs.
• To operate 24/7 live chat support and customer service in Bengali.

We will not use your information for any purpose other than those listed above. A lawful basis is ensured for each use of your data.

Cookies and Tracking Technologies

The jetaz website uses cookies and similar technologies. Cookies are small data files stored in your browser. They are used for the following purposes:

• Managing sessions and maintaining login status.
• Storing your preferences and language settings.
• Analyzing and improving platform performance.
• Security and fraud prevention.

You can disable cookies at any time by changing your browser settings, though this may limit some functionality of the platform. Contact our support team to learn more about cookies.

Sharing Information with Third Parties

jetaz does not sell your personal information or transfer it to third parties without authorization. However, information may be shared in the following circumstances:

• Payment providers: Information necessary to complete transactions is shared with payment gateways such as bKash, Nagad, Rocket, Upay, and bank transfers.
• Technology partners: With trusted service providers for platform operations, security, and analytics.
• Legal obligations: In response to a court order or a lawful request from a law enforcement agency or regulatory authority.
• Fraud prevention: As part of anti-money laundering (AML) and fraud detection programs.

Third parties with whom information is shared are contractually bound to maintain standards equivalent to our privacy policy.

Data Storage and Security

jetaz makes the protection of your information its highest priority. We use industry-standard technologies and practices to keep your information secure:

• All data transmission secured through SSL encryption.
• Data at rest stored in encrypted form.
• Secure server infrastructure and firewall protection.
• Access controls — only authorized personnel can access the information they need.
• Regular security audits and vulnerability testing.

Even after your account is closed, information may be retained for a set period for legal and regulatory requirements. Once that period has passed, the information is securely deleted. We always work with caution, as no method on the internet is completely secure.

User Rights

As a jetaz user, you have the following rights over your own information:

• Right of access: You can request to know what information we hold about you.
• Right to rectification: You can request that incorrect or incomplete information be corrected.
• Right to erasure: You can request that your information be deleted in certain circumstances, though this may not be possible if there are legal obligations.
• Right to restrict processing: You can request that your information not be used for specific purposes.
• Right to portability: You can request a copy of your personal information in a common format.
• Right to withdraw consent: You can withdraw consent at any time for marketing communications or other optional uses.

Contact our support team to exercise these rights. We will do our best to respond to valid requests as soon as possible.

Protection of Minors' Privacy

jetaz strictly provides services for adults (persons aged 21 and over). We do not knowingly collect personal information from any person under the age of 21.

An age verification process is followed at the time of registration. If we receive information indicating that a minor has created an account on our platform, we will immediately close that account and delete the associated information.

If you suspect that a minor is using our platform, please inform our support team.

International Data Transfers

jetaz servers may be located in various countries. As a result, your information may be stored or processed outside Bangladesh. In such cases:

• We ensure that adequate safeguards are in place when transferring data to third countries.
• Data protection standards are ensured through agreements with data processors.
• Before sending data to any country, the privacy laws and protection standards of that country are assessed.

Marketing Communications

At the time of registration, you may give consent to receive marketing communications. In that case, we may send you information about:

• Updates about new games and features.
• Special bonus offers and promotions.
• Notifications about tournaments and special events.

You can opt out of marketing communications at any time by contacting our support team or through live chat. Even after opting out, necessary messages related to transactions and services will continue to be sent.

Policy Changes and Updates

jetaz may update this privacy policy from time to time. In the event of changes:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, a notification will be sent by email or on the platform.
• Continued use of the platform after a change will be considered acceptance of the new policy.

We recommend that you revisit this page regularly to stay informed about the latest changes. If you have any questions about changes to this policy, contact our live chat support directly.

Third-Party Websites

If the jetaz platform contains links to any external third-party websites, jetaz is not responsible for the privacy policies of those sites. If you visit any third-party site, that site's own privacy policy will apply.

We recommend that you independently review the privacy policy of any third-party site.

Anti-Fraud and KYC Verification

jetaz complies with Anti-Money Laundering and Know Your Customer (KYC) regulations. As part of this:

• Proof of identity and address may be requested for account verification.
• Additional verification may be required for significant transactions.
• Suspicious activity may be reported to the relevant authorities.
• Withdrawals may be restricted until KYC is completed.

These processes are in place to ensure the security of your account and funds.

Responsible Gaming and Data Use

jetaz is committed to ensuring responsible gaming. To this end, we may analyze your gaming patterns:

• To identify problematic gaming behavior and provide the necessary support.
• To handle requests for self-exclusion or deposit limit settings.
• To ensure age verification.

To learn more about responsible gaming, visit our Responsible Gaming page.

Contact Information and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team is committed to responding to your requests promptly.

• Email: [email protected]
• Live Chat: 24/7 direct support in Bengali

We take all complaints seriously and aim to resolve them in a timely manner. Your privacy is of the utmost importance to us.